Frequently Asked Questions
Everything you need to know about your outdoor gear and apparel.
What is the Eddie Bauer Adventure Guarantee?
We stand by everything we sell. If your product has a defect in materials or workmanship, you can return it at any time with proof of purchase for a full refund or replacement.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account on our website.
What are your shipping rates and delivery times?
We offer standard, express, and overnight shipping. Standard shipping typically takes 3-7 business days. Free shipping is often available on orders over a certain threshold for Adventure Rewards members.
How do I return or exchange an item?
Items purchased online or in-store can be returned within 60 days of purchase. You can return items by mail using our prepaid label or bring them to any Eddie Bauer retail location.
How do I find the right size for me?
Each product page features a detailed size chart. We offer a range of fits including Slim, Active, Classic, and Relaxed, as well as Tall and Petite sizing for many items.
What is the Adventure Rewards program?
Adventure Rewards is our free loyalty program where members earn points on every purchase, enjoy exclusive discounts, and receive free shipping on qualifying orders.